Park Place Dealerships Supporting Dallas Blooms at the Dallas Arboretum and Botanical Gardens

PARK PLACE DEALERSHIPS SUPPORTING DALLAS BLOOMS AT THE DALLAS ARBORETUM AND BOTANICAL GARDEN, WHICH RUNS THROUGH APRIL 12

In its 31st year, Dallas Blooms presents “Deep in the Hearts of Texans” through April 12 supported by Park Place Motorcars Dallas, Park Place Porsche and Park Place Volvo.

“This is one of our favorite events in which we participate annually,” said Rob Sumner, marketing director at Park Place Dealerships. “Since 1985, Dallas Blooms has been a ‘must see’ attraction. Corporate support is integral to bringing Dallas Blooms to the community each year and we are proud to be a part of Dallas Blooms.”

PARK PLACE DEALERSHIPS SUPPORTING DALLAS BLOOMS AT THE DALLAS ARBORETUM AND BOTANICAL GARDEN, WHICH RUNS THROUGH APRIL 12

Pictured is Rob Schweizer, general manager of Park Place Volvo and Mary Brinegar, Dallas Arboretum President.

Some Area Body Shops Fighting Insurance Companies Over Repairs

Park Place Technician

Article by Terry Box

Most of the body shop techs at Park Place Dealerships cringe when they see the word after-market in a repair order.

Too often, after-market parts — any part not made by the original manufacturer — “just don’t fit,” said Eric McKenzie, director of body shop operations for the Dallas-based group of high-end dealerships.

After-market parts cost substantially less than original components from an automaker, but “the bottom line is they are not the same parts,” McKenzie said.

He and other body shop operators are pushing back against insurance companies, which frequently require shops to use the cheaper parts and even specify how much time they should spend on repairs.

“It all started with cost discounts on repairs, but then they began wanting changes in labor rates and telling us which parts we should use,” McKenzie said. “When an insurance company controls a shop’s profits, they have to take shortcuts.”

The insurance companies created the system, and large companies like State Farm say the direct-repair programs save consumers money.

“State Farm certainly understands the need for repair shops to remain vibrant and healthy,” spokesman Gary Stephenson said. “We also have a high interest in repairs being done at a reasonable cost.”

Park Place Technician Bay

More than a decade ago, State Farm, the largest auto insurance company in the U.S., was sued over the use of after-market parts in repairs.

Since then, Stephenson said, State Farm has “discontinued prescribing” after-market parts in most repairs.

Most insurance companies, however, continue to demand them, body shop operators say.

The parts are generally 20 to 50 percent less expensive than OEM (original equipment manufacturer) parts from an automaker.

But they are just one of the issues that unite Park Place Dealerships, Sewell Lexus, Classic Chevrolet in Grapevine and others that have joined the year-old Auto Body Association of Texas.

The association wants to negotiate changes in direct-repair programs — although it hasn’t gotten much response so far from insurance companies.

Prescribed hourly rate

The programs go by various names — preferred service providers, concierge auto repair, etc. — but they tend to work in the same way.

Insurance companies sign agreements with body shops, promising to recommend those shops to policyholders in return for the shops’ following certain cost and repair guidelines.

Shops in the network must agree to do the work at a prescribed hourly rate — $44 an hour in the Dallas area, McKenzie said. That amount is intended to cover the shop’s overhead as well as the tech’s wages.

“Just as a way of comparison, most lawn mower shops get $80 an hour,” McKenzie said.

Technician Painting

Some collision repair businesses — such as Park Place’s Bodywerks shops — refuse to participate in the programs, but they still have to fight the insurance companies to get higher pay.

“They just tell you, ‘Everyone else accepts that rate. Why can’t you?’” said Burl Richards, who owns Burl’s Collision Center in Henderson and is the head of the Auto Body Association of Texas.

In addition, insurance companies insist on applying that hourly rate regardless of the amount of high-tech equipment a shop might have or the experience and training of its techs.

“There’s no incentive to buy new equipment or spend more on experienced techs,” Richards said. “The system makes good shops do bad things.”

The new 45-member association would like to get consumers involved in the issue.

“When consumers get mad and start hopping up and down, that will get everyone’s attention,” Richards said.

More than 500 shops across the country have joined a lawsuit against the nation’s top insurance companies, contending that insurers send consumers to shops that spend a minimum to fix vehicles — and fail to restore them to their pre-accident condition. The Texas group and its dealers haven’t joined that suit so far.

And U.S. Sen. Richard Blumenthal, D-Conn., recently urged the Department of Justice to investigate the collision repair business because much of the work is being done with after-market or used parts that could affect safety.

Honda crash-tested a vehicle with after-market parts on it and found that the parts — which are often lighter than original pieces — affected the timing of air-bag deployment.

“I have been in this business my whole life, and I have never seen shops so galvanized,” said Richards, 48. “It’s because it’s getting harder and harder to do repairs right.”

The association says consumers need to understand that they can take their vehicles to any shop they want, not just those in an insurance company’s network.

“The insurance companies tell customers that they can get their cars repaired faster at one of the program shops and that the work is guaranteed for life,” McKenzie said. “Every reputable shop guarantees their repairs for life. It is just feel-good talk.”

Technician Works on Repair

Cost-cutting measures

Twenty years ago, the direct-referral programs seemed like a good deal for body shops.

Insurance companies encouraged their customers to use one of the program shops, and the shops were authorized to begin repairs immediately. In return, the shops documented the damage and specified what needed to be done to repair a vehicle, speeding up the process.

But over time, the insurance companies started adding cost-cutting measures to the agreements, specifying which parts could be used in repairs and the amount of time that could be charged for repairs, McKenzie said.

The stipulations gained extra clout when collision repair chains such as Richardson-based Service King and Lewisville-based Caliber Collision, which rely on volume repairs, accepted them. Officials with both companies declined to comment about the insurance company programs.

Park Place is not part of any network, but insurance companies expect its shops to follow the same directives for parts use and repair costs.

“Some insurance companies won’t pay you to blend the new paint with the color of the other panels,” McKenzie said. “So some shops do it anyway and just eat the cost. We do.”

Insurance companies often insist on using after-market body panels for big repairs such as damage to hoods, fenders, doors and bumper assemblies. But in many cases, the shops say, they won’t fit. The shop has to either modify the part or negotiate with the insurance company to use an original manufacturer’s part.

“In a lot of cases, the after-market companies use old dies to cast metal parts, so the edges of the die are rounded and the panel is not exact or holes that should be round are oval,” McKenzie said.

Park Place Technician

Overpriced?

The insurance companies, meanwhile, contend that automakers’ parts are priced too high — meant to earn profits for both automakers and their dealers.

While that may be true to some extent, the automakers designed and tested the parts, and they guarantee their integrity, McKenzie and Richards said.

“The quality of the after-market parts is horrible, particularly the foreign-made stuff,” Richards said. “A manufacturer’s hood and headlamp have a 99 percent chance they will fit. I don’t know what the percent is with after-market parts, but a lot of times we end up having to drill new mounting holes in the part and work with it to get it to fit — and it will still have gap issues.”

Poor fit and finish in a repair can cause additional depreciation in the value of the vehicle.

Some insurance companies won’t even pay to have the new paint on a repaired vehicle buffed out, Richards said.

“The thing is, we and lot of other shops do it anyway, even though we don’t get paid,” he said. “You have to. It comes down to your reputation.”

The Auto Body Association of Texas tried to get the Texas Department of Insurance and state legislators involved in the issue, but none has expressed any interest, Richards said.

“I don’t hate insurance companies,” he said. “I hate the way they do business. There’s got to be a way to do this and not hit consumers with higher insurance costs.”

McKenzie agreed.

“Insurance companies are partners we need,” he said. “But repairs are just not being done properly anymore.”

Follow Terry Box on Twitter at @TerryBoxdmn.

Dallas Stars Casino Night raises $325,000 for charity

Dallas Stars head coach Lindy Ruff

It was hard to say who had more fun at the Park Place Lexus & Jaguar – Dallas Stars Casino Night February 25th at Park Place Lexus in Plano: the Dallas Stars players or the more than 650 fans who sold out the popular event.

Dallas Stars head coach Lindy Ruff
Dallas Stars Head Coach Lindy Ruff deals blackjack at Casino Night 2015.

Stars players and coaches served as casino dealers and helped raise $325,000 for the Dallas Stars Foundation, which is a 41% increase over last year’s $230,000 raised.  Fans enjoyed the intimate access and camaraderie with their favorite Stars players as well as the Mardi Gras-themed cuisine from Cool River and signature beverages.

“I think this was the best Casino Night yet,” said Jordan Case, president of Park Place Lexus and Park Place Jaguar. “This year’s ‘Diamond Champagne’ raffle sold out in 10 minutes. And the live auction grossed nearly double what it did last year. Everyone had a good time and the proceeds went to a great cause.”

Dallas Stars Casino Night guests
(L to R) Dallas Stars Captain Jamie Benn; Dallas Stars Chief Operating Officer Jason Farris; Dallas Stars Foundation Executive Director Jessica Dunn; and Park Place Lexus President Jordan Case

The Dallas Stars Foundation focuses on providing support to children in our community so they may lead quality lives and develop into contributing members of society. Through teamwork, interaction, and education, the Dallas Stars Foundation works to bring together all members of the Metroplex and build a bright future for today’s youth.

Park Place Motorcars Dallas Leads the Way at “A Wagon Holds Promise” Parade

Mercedes-Benz convertible in A Wagon Holds a Promise parade

Park Place Motorcars Dallas recently joined Community Partners of Dallas for a special event to celebrate the organization’s 25th anniversary. Community Partners of Dallas organized the “A Wagon Holds a Promise” parade in an attempt to break the Guinness World Record for the largest parade of toy red wagons. The parade was a success, and they broke the record with 288 wagons. The previous record holder, the St. Georges Lions Club of Utah, originally broke the record with 250 red wagons in 2003.

A red Mercedes-Benz convertible was donated by Park Place Motorcars Dallas to lead the parade, held on January 31st at Central Square Park. Over 467 people followed behind, pulling red wagons to not only break a world record, but in support of the abused children that Community Partners of Dallas aims to serve.

Mercedes-Benz convertible in A Wagon Holds a Promise parade

Food and drinks were provided by Ruthie’s Rolling Café, and participants enjoyed a post-parade birthday cake at the Community Partners offices.

Rescue Cat Saved From The Grill Of A Lexus RX 350 Goes Viral

Over the holidays, a client of Park Place Lexus in Grapevine brought in their RX 350, but no one expected the little stow away kitty hiding in the grill.  It took some special expertise to get the little guy out, but eventually our team of Lexus Technicians were able to pull the cat to safety.  Mona, one of our Assistant Service Managers at the dealership adopted the little fur-ball and named the cat RC not after the new Lexus RC coupe, but instead for “Rescue Cat.”  RC is doing well now, healthy as can be and happy to have a warm home.  As for the owner of the RX 350, Park Place Lexus Grapevine covered all costs for repairing the car back to its original condition.

The excitement that this little kitten has brought to the area is a wonderful testament to our love of happy stories. Since news of RC’s rescue appeared on our Youtube channel, outlets from all over have joined in to share the story of this kitty’s unusual ride to finding it’s new home.

RC the Rescued Cat

This is not the first time Park Place Lexus Grapevine has been in a situation like this.  In the past, they have rescued other cats and even a red-tailed hawk from inside engine compartments which emphasizes the importance of taking precautions during the winter months.

Cats hiding in wheel wells, engine compartments, or anywhere else that might offer warmth is more common than most people think, so it is good idea to be a little more careful when the temperature drops.  A few suggestions are to check around your vehicle before you start the engine, bang on the hood or honk your horn to wake up any sleeping kitties, and most importantly wait a couple seconds before starting your car so any cats in danger have time to get out.

RC was very lucky, but the stories of cats hiding in engine compartments often don’t end up as happily so please be careful!

Fox 4 News came to the dealership to cover the story on RC’s rescue.  You can check it out here.

Premier Collection Celebrated With Holiday Soiree

mclaren 650S

Park Place Premier Collection recently held its 2014 Holiday Soiree with a progressive dinner spanning four luxury showrooms. The event was co-sponsored by NorthPark Center and Merrill Lynch Wealth management. The progressive dinner menu was inspired by the four brands that comprise the Park Place Premier Collection: McLaren, Maserati, Rolls-Royce, and Bentley.

Guests began the night with California rolls, ahi wonton crisps and Oriental salad from Kona Grill and sipped on G.H. Mumm Champagne as they admired the legendary McLaren 650S and dazzling Hublot timepieces.

mclaren 650S

 

Next, guests enjoyed the glamour of the Maserati Quattroporte as they enjoyed Italian-inspired bites by Bread Winners Café and crafted cocktails by Absolut Mistletoe. Men and women’s fashions from Versace were there to complement the bold look of the vehicle.

maserati quattroporte

 

Guests then surrounded themselves with the opulence of the Rolls-Royce Ghost Series II, as well as the latest in kitchen, bath, and outdoor appliances from Pirch. They enjoyed Avion tequila, The Glenlivet whisky, and Newcastle ales as well as assorted Bistro entrée plates.

rolls-royce ghost II

 

The night was finished off amongst the hand-sewn beauty of the Bentley GTC V8, the elegance of the Eiseman Jewels’ collection of diamond jewelry, and the impressive collection of jewels from Roberto Coin and Gucci. Guests enjoyed pecan pie, rocky road and carrot cake indulgences from Seasons 52, as well as a complimentary Kahlúa tasting.

eiseman jewels

 

Guests were asked to bring a new, unwrapped toy to benefit Community Partners of Dallas, a nonprofit organization dedicated to ensuring safety and restoring dignity and hope to abused and neglected children.

grace cottage toy drive

Slide to ICE! This Holiday Season with Lexus Owners’ Benefits

ice! at gaylord texan

ice! at gaylord texan

Park Place Lexus Plano and Grapevine are excited to sponsor the Gaylord Texan Resort’s 10th annual ICE! attraction. The event returns with an all-new theme featuring Frosty The Snowman. From November 13, 2014 to January 3, 2015, the holiday classic will be brought to life in an interactive world of colorful ice sculptures and 20-foot ice slides carved entirely from TWO-MILLION pounds of ice by visiting artisans from Harbin, China.

Lexus owners will receive the following exclusive benefits for:

Valet Parking

Lexus owners will receive a discounted valet parking rate of $10 (normally $20) when driving their Lexus vehicles to the ICE! attraction. Drivers of Lexus vehicles will receive a red valet ticket upon arrival and will receive a validation ticket after experiencing the ICE! attraction. Lexus owners driving their Lexus vehicle to the ICE! attraction also receive complimentary self-parking.

During high-traffic days such as the days following Thanksgiving and week of Christmas, valet and self- parking at the Gaylord Texan may reach capacity. During these times, all vehicles will be directed to a satellite lot upon entering the property. The property will then shuttle those customers to the venue.

General Admission Ticket Discount

Lexus owners will receive a $5.00 discount on all adult tickets purchased for the ICE! attraction.  This exclusive offer is valid for all ICE! event days except November 27 – 30, 2014.

To receive your discount, use the promo code PARKPLACE when purchasing tickets at www.gaylordtexantickets.com.

To avoid a $3 transaction fee, box office lines and possible sell-outs, Lexus owners are encouraged to purchase their discounted tickets in advance of their visit, with the designated promo code, at the following website:  www.gaylordtexantickets.com

Glass Cactus

In addition to the benefits offered for ICE!, Lexus owners still receive complimentary valet parking at the Glass Cactus, the Gaylord Texan’s exclusive nightclub and live music venue. The benefit is extended to all owners driving their Lexus vehicles to public events taking place at the Glass Cactus.

Lexus Manufacturer, Toyota, Celebrating North Texas Move With Hello Texas Block Party

Toyota Hello Texas Logo

Since announcing plans to establish their new North American headquarters in Plano, Toyota, manufacturer of Lexus automobiles, has received an enormous outpouring of support from the entire community.

To say “thank you,” they are hosting a Hello Texas Block Party on Monday, Oct. 27, at Bishop Park at Legacy Town Center, from 12 – 8 p.m.

Boasting a family friendly atmosphere, eighteen local restaurants will offer delicious fare, accompanied by live concerts from Texas musicians including Elaine Garcia, Curtis Grimes, Bobby Pulido, Lone Star Attitude and Jack Ingram.

Celebrities including FC Dallas player George John, NASCAR driver Darrell Wallace Jr., Bassmaster Elite Pro Tournament Angler Kelly Jordon and Olympic Gold Medalists Nastia Liukin will join for “meet and greets” throughout the day.

Visit their event page for more details. We hope to see you there!

Toyota Hello Texas Logo