This new partnership represents a sizeable advancement of Volvo’s digital consumer services and experiences with the On-Call service platform. Volvo On-Call is an app available to clients on their smartphones. By utilizing these avenues to deliver new technologies and products, Volvo is continually looking to enhance the consumer’s whole experience by taking advantage of these new digital services, such as in-car package delivery with Amazon.
The service is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and the majority of all Volvo owners in the country.
“Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation and we intend to be at the forefront,” said Atif Rafiq, chief digital officer at Volvo Cars.
Implementing this new service is simple and convenient. Clients can download the Amazon Key App and link their Amazon Account with their Volvo On Call Account to register a new delivery location. After this is completed, the client simply picks the “In-Car” delivery option at checkout. Once the package delivery is about to occur, both apps will notify the client so that they can ensure the vehicle is parked in range fo the delivery address. A delivery driver will then deliver the package during a scheduled time window with clients being notified once the delivery is complete their Volvo locked.
“We’re excited to partner with Volvo Cars to bring Amazon Key in-car delivery to our customers across the U.S. Starting today, Prime members can order tens of millions of items sold on Amazon.com and have them delivered to their car, at no extra cost,” said Peter Larsen, Vice President of Delivery Technology, Amazon. “With Amazon Key In-Car, we’re fuelling another convenient and secure way to get packages to our customers—and we know our customers are going to love it.”
“We have offered in-car delivery in Europe since 2015 through programs in the Nordics and Switzerland, and we believe that receiving packages should be as easy and convenient as ordering them online,” said Anders Tylman-Mikiewicz, vice president of consumer connectivity services at Volvo Cars.
To check eligibility and to sign up for Amazon Key In-Car, visit www.amazon.com/keyincar.