Jaguar Ranks Highest in Customer Satisfaction

Accolades keep pouring in for Jaguar. The automaker has been recognized by J.D. Power as the highest achieving automotive luxury brand in the United States for customer satisfaction with retailer service for vehicle maintenance and repair. According to the 2015 J.D. Power CSI study, Jaguar retailers provided the highest ranked service of any luxury auto brand in the U.S. to customers during the first three years of ownership.


“The Jaguar brand has undergone a tremendous transformation over the last few years with new models like the F-TYPE, increased focus on customer care and tremendous investment from our retailers in their facilities and processes,” said Joe Eberhardt, President and CEO, Jaguar Land Rover North America, LLC.

“It is especially gratifying to have our customers recognize, through J.D. Power, the high quality of their Jaguar vehicle service experience. Our plan is to build on this momentum even further with new products and customer first programs on the way.”

Scores were based on service initiation, service advisor, service facility, vehicle pick-up and service quality. Jaguar ranked highest among luxury brands in the industry.

Last year, Jaguar was recognized as a J.D. Power Customer Champion, an honor received by only 50 companies in the U.S. for their ability to provide the highest level of customer service based on five key areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.

The Jaguar lineup is set to expand in the near future with the Jaguar XE sports sedan and the Jaguar F-PACE performance crossover, both coming in 2016.

Check out the Park Place Jaguar line-up here.