Jaguar Plano has been awarded the Pride of Jaguar Retailer Excellence Award. The award is the highest honor a Jaguar dealer can receive. It is only bestowed on dealers who take the ideals of excellence and turn them into a way of doing business for every customer, every day. Earning the Pride of Jaguar requires that all areas of a Jaguar dealership’s business are focused on the customer. There are three key components to achieving Pride of Jaguar: providing an exceptional customer experience; exemplary sales satisfaction performance; and excellence in service quality.
“To achieve this accomplishment is a tremendous success, but to receive the award in our very first year of eligibility is truly outstanding,” said Stephen James, General Manager of Jaguar Plano. “Our staff dove right in, learning everything they needed to know about Jaguar, while adhering to Park Place’s stringent standards of excellence in every phase of our business. This is a great honor.”
Pride of Jaguar winners are dealers who have demonstrated a commitment to excellence and the Jaguar brand. Evaluation was based on customer satisfaction, sales performance and staff training during the 2011 calendar year. Only 16 select dealers are honored with this award each year. Jaguar has a network of 164 dealers across the U.S.
“The Pride of Jaguar award annually honors those select dealers who exceeded expectations in customer satisfaction, sales performance, and overall business excellence. These dealers are key elements in Jaguar’s continued success,” says Andy Goss, President, Jaguar Land Rover North America, LLC.
Photo by David Alvey: Left-to-right: Mike Cotroneo, Jaguar Plano Sales Manager; Daniel Syvrud, Jaguar Plano Sales Manager; Angela Adams, Jaguar Plano Parts Manager; Kevin Boles, Jaguar Plano Service Manager; Stephen James, Jaguar Plano General Manager; and Mike Mykeloff, Market Manager, Jaguar Land Rover North America